Return & Exchanges

At Aireo, we don't just want you to be satisfied with your purchase—we want you to be absolutely thrilled! If something's not quite right, we're here to help.

Return Policy

  • If you have purchased Aireo Products from an authorized dealer in the USA and would like to return the item. It should be returned the item was originally purchased, and the transaction occurred. 
  • For return of purchases made directly at aireo-sports.com for your own private use as a consumer you may return the product within thirty (30) calendar days after the date of receipt of the delivery provided you correctly follow the instructions on the return form provided with your shipment.
  • Once we have received and validated your returned items, we will confirm it to you by email. A refund will be processed by and issued to your original method of payment.

First Quality Returns:

All products, excluding customized items, may be returned for a full refund to the original payment method provided the items are returned to us within 14 days of you receiving the products. A product exchange will be made within 30 days of purchase. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of Aireo Sports to determine if the product has been used.

  • New paddles must show no signs of use and must be returned in the original poly bag (e.g. plastic on the handle, all tags still attached, no scrapes on the bumper guards, etc.)
  • Bags must be returned in the original polybag and have all tags still on and show no signs of use
  • Eyewear must be returned in original packaging with no signs of wear
  • Balls must be in the original unopened containers
  • Other accessories must arrive back in the original packaging, unopened
  • To the extent permitted under applicable law, customized items, that are exclusively made according to your specifications may not be cancelled or returned.
  • Shipping charges on all returns are the purchaser’s responsibility and are not subject to refund.

If for any reason you are not satisfied with your purchase, please contact us at support@aireo-sports.com